Plan and manage customer service contacts

Plan and manage customer service contacts - Processes ()


generated_by	build_archi_xml.py::gen_process_context_view
generator_path	pedro/capabilities/build_archi_xml_assign/build_archi_xml_assign.py
run_at	2026-10-19T19:14:44
view_type	capability_processes


Manage Customer Service
Plan and manage customer service contacts
Manage customer service problems requests and inquiries
Manage customer service problems requests and inquiries - Context
Process returns
Process returns - Context
Manage customer complaints
Manage customer complaints - Context
Plan and manage customer service work force
Plan and manage customer service work force - Context
Plan and manage customer service contacts - Context
Evaluate customer service operations and customer satisfaction
Measure customer satisfaction with customer problems requests and inquiries handling
Measure customer satisfaction with customer problems requests and inquiries handling - Context
Measure customer satisfaction with customer complaint handling and resolution
Measure customer satisfaction with customer complaint handling and resolution - Context
Evaluate customer service operations and customer satisfaction - Processes
Service products after sales
Salvage or repair returned products
Salvage or repair returned products - Context
Service products after sales - Processes
Manage Customer Service - Processes
Deliver Services
Deliver service to customer
Execute service delivery
Execute service delivery - Context
Deliver service to customer - Processes
Deliver Services - Processes
Market and Sell Products and Services
Develop and manage sales plans
Manage sales orders
Manage sales orders - Context
Develop and manage sales plans - Processes
Market and Sell Products and Services - Processes


Inquiry Resolution Record	Manage customer service problems requests and inquiries	Measure customer satisfaction with customer problems requests and inquiries handling
Service Request	Manage customer service problems requests and inquiries	Execute service delivery
Returned Product	Process returns	Salvage or repair returned products
Complaint Resolution Record	Manage customer complaints	Measure customer satisfaction with customer complaint handling and resolution
Service Request	Manage customer complaints	Execute service delivery
Staffing Plan	Plan and manage customer service work force	Manage customer service problems requests and inquiries
Problem Handling Satisfaction Scorecard	Measure customer satisfaction with customer problems requests and inquiries handling	Plan and manage customer service work force
Complaint Resolution Satisfaction Report	Measure customer satisfaction with customer complaint handling and resolution	Manage customer complaints
Sales Order	Manage sales orders	Manage customer service problems requests and inquiries